Refund Policy

1. Overview

SipPulse.ai operates on a pay-as-you-go model where users purchase credits in advance to use our AI-powered voice and messaging services. We are committed to providing a fair and transparent refund policy.

2. Refund Eligibility

You are eligible for a refund if:

• Your refund request is made within 30 days of the original purchase date
• You have unused credits remaining in your account
• The unused credit balance is at least $10 USD (or equivalent)
• Your account is in good standing and has not violated our Terms of Use

3. What Can Be Refunded

Eligible for refund:

• Unused credits: Credits that have not been consumed for any services
• Purchased credits only: Credits obtained through direct payment

NOT eligible for refund:

• Used credits: Credits already consumed for voice calls, messages, or analytics
• Promotional credits: Free credits received through promotions, referrals, or sign-up bonuses
• Credits older than 30 days: Any credits purchased more than 30 days ago

4. How to Request a Refund

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your account email address and the date of purchase
3. Specify the amount of unused credits you wish to refund
4. Provide a brief reason for your refund request (optional but helpful)

5. Refund Processing

Once your refund request is received and approved:

• We will review your request within 2 business days
• Approved refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund is processed

6. Contact Us

If you have questions about this Refund Policy, please contact us at [email protected]